Shipping policy
All our orders are shipped with a secure shipping method including track & trace, so you can easily follow your package.
Free shipping on orders over €110. Free shipping is applied automatically at checkout when your order qualifies.
Import duties and taxes
Please note that any import duties, taxes and customs charges are not included in the product prices or shipping costs.
These additional costs are at your own expense and may vary by country. We recommend contacting your local customs office before placing your order for more information about possible additional costs.
Order processing and shipping
Once you have placed an order, it unfortunately can no longer be cancelled or changed. We aim to process all orders placed before 23:00 on the same day. During busy periods, however, processing your order may take 1 to 3 business days. As soon as your order has been shipped, you will receive an e-mail with a track & trace link so you can follow your package.
Cancelling or changing an order
An order cannot be cancelled or changed after it has been placed. As soon as an order is placed, we start processing it and can no longer make any changes.
Incorrect address entered
We are not responsible for errors in the address provided. Please make sure all fields are filled in correctly and completely at checkout. If a package is returned to us because of an incorrect address, the order amount will be refunded. Reshipping is not possible.
Delayed order
During busy periods, a package may take a little longer to arrive. Please allow 1 to 3 extra business days. We are not responsible for delays during transit.
Damaged or tampered packaging
We are not responsible for delays or damage during transit. Have you received a damaged or tampered package? We are not responsible for damage during transit. Refuse the delivery or accept it with reservation. Take photos of the packaging immediately, both before and after opening. Please report any issues with the condition, contents or completeness of your order as soon as possible after receipt via info@artceasars.com.
Wrong or missing item received
Please contact us as soon as possible via info@artceasars.com. Let us know whether you prefer a replacement or a return.